Policy · Last updated 5 August 2026
30-day refund policy
Thirty days from delivery to tell us something is wrong. If a lot does not match its Certificate of Analysis, if the order arrives damaged or incorrect, or if an unopened vial is simply not needed, we make it right.
30
days
from delivery
A full month to raise a claim
The window opens the day the carrier marks your order delivered and closes 30 calendar days later. Start a claim inside that window and we will review it, no matter how long the resolution itself takes.
How a claim moves
From request to refund
Business days exclude weekends and US public holidays. Bank posting times are set by your card issuer, not by us.
Eligibility
What the 30 days cover
Covered
Not covered
At a glance
Outcome by situation
SituationWindowResolutionReturn needed
Lot does not match its COAanalytical non-conformanceNo time limitFull refund or replacementNo
Damaged in transitphotos requested30 daysReplacement or full refundNo
Wrong item or wrong sizeour picking error30 daysCorrect item shipped free, or refundPrepaid label
Lost in transitshipment protection applies30 daysReplacement or full refundNo
Unopened and unwantedseal intact, original packaging30 daysRefund of the item priceYes, at your cost
Opened or reconstitutedoutside the COA guaranteeNot applicableNot returnableNot applicable
Start a claim in one message
Send these four things and we can usually decide the same day.
The detail
Full policy
Common questions
Before you write in
Still not sure it qualifies?
Ask anyway. We would rather look at it than have you guess.